Ibrahim Bitim
Banking & Operations Professional
Summary
Results-driven professional with 5+ years in banking operations and customer service. Expert in team leadership, process optimization, and delivering exceptional customer experiences.
Core Skills
Leadership
95%
Customer Service
98%
Operations
92%
Financial Reporting
88%
HR & Recruiting
85%
Languages
English
Turkish
Education
B.A. in Economics
Istanbul University
Professional Experience
Area Branch Manager
Dec 2024 - Sep 2025CXI Currency Exchange
- Managed daily operations, financial reporting, and staffing across multiple branches
- Implemented workflow improvements increasing efficiency by 15%
- Coordinated compliance, performance reviews, and payroll processes
Store Manager
2021 - 2024Boston Memories | Boston, MA
- Led operations for high-traffic retail location specializing in souvenirs and apparel
- Increased annual revenue by over 20% through customer engagement initiatives
- Managed scheduling, inventory, and financial tracking using Excel and POS systems
Event Operations Manager
2020 - 2021Cultural Projects (Malazgirt Victory & Kuwait Turkish Village)
- Directed large-scale national and international cultural events
- Managed vendor contracts, budgets, and teams exceeding 100 staff members
- Primary liaison for government, sponsors, and media relations
Banking Associate
2018 - 2020Financial Institutions (Contract Roles)
- Supported customer financial transactions, account management, and compliance documentation.
- Assisted in loan processing, data reporting, and customer service excellence initiatives.
- Strengthened cross-functional collaboration between branch operations and corporate departments.